The Lett Group – Business Etiquette International Protocol Seminars and Training

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal [...]

We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.

May 17 is our next Public Registration Boardroom Polish at the Doubletree Hotel & Meeting Center in Bethesda, Maryland Professionals at all levels of the corporate ladder who wish to learn the basics and a few advanced concepts about how to feel comfortable in any business or social situation will benefit from this dynamic and [...]

the decision regarding who is asked to leave and who may be fought for to stay may depend upon your soft skills.