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Welcome to The Lett Group Training Products! |
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DESCRIPTION |
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PRICE |
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| el Poder De La Atencion Al Cliente VHS |
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$109.95 |
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el Poder De La Atencion Al Cliente DVD |
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$129.95 |
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| THANK
YOU FOR SHOPPING ! |
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el Poder de la Atencion al
Cliente
When we began JWA/Video we wanted to develop and produce training materials
that would endure. Programs that would get even better with age and become staples
in the training and personal development industry. The Power Of Customer Service
training program with Dr. Paul R. Timm has really led the way.
This video is available in VHS or DVD with audio CD and book.Provides the basics needed
in any organization to help improve customer service. It is not a lot of theory.
In fact, it is just the opposite; a video training program that's loaded with
do-it-now skills that can be put to work immediately. The book contains exercises
that may be completed while watching the video. The audiocassette/ CD provides yet
another way to reinforce the material on the video while in your car or while
exercising.
Customer service comes from the inside of an individual. It comes from the
desire to provide good service to everyone - whether they are a customer, co-worker,
friend or relation.
Using the "three C's" of good customer service - Concern, Communication,
and Competence, leading customer service expert Dr. Paul Timm brings to life
the skills needed to enrich any customer service relationship.
"To survive in the competitive market place of the nineties we must treat
customers like they are members of our family. A positive customer relationship
is the key at any level of any organization.," says Dr. Timm.
Available in VHS (NTSC or PAL) or DVD. Comes with audio CD and Book.
45 minutes.
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