first impression

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...

The New York Post By AMBER SUTHERLAND and CLAYTON JONES Last Updated: 1:23 PM, October 6, 2010 It's enough to give you indigestion. In an era when compulsive technology freaks find silence deafening, diners texting, tweeting, e-mailing or gabbing on cellphones in restaurants are ruining ...

Recently, President Obama spoke about the plight of education in the United States and how spending more money will improve it. I agree that there are many schools which are underfunded and additional capital will improve the facilities and number of available resources for the...

Frankly, buying a copy for everyone on your team might be the cheapest and most painless way for you to make sure you never have to find yourself in a situation saying, “That’s So Annoying!!”...

Everyone should be armed with this book from political leaders, executives, medical professionals, entrepreneurs, moms and dads and teenagers. Each of us does something annoying at one time or another. Why not identify it and fix it before somebody has to tell you....

You have the power to pick up the phone and call the person and have a conversation that doesn't include a keyboard. If you accept electronic communication as the main means for interaction then you can have no complaint when you are told by...

You are invited to join The Lett Group for our one-day business etiquette & entertaining seminar. Time: 8:30am - 4:30pm When: January 21 Where: Doubletree Hotel & Conference Center, Bethesda, Maryland What it includes: full day training, workbook, handouts, continental breakfast, breaks, lunch Fee: $425 per student You can register or...

I found this article by Deborah Walker, CCMC which is a wonderful outline in very simple terms about how to ace your next job interview and get the job for which you are applying. Win Your Next Job With Three Essential Interview Skills - Hcareers....