Saying Thank-You Every Day

Hand writing on

A hand-written note means more

“Thank you” has an HUGE impact on people to whom we say it.  We never hear “Thank you” said enough and receiving a thank-you note is becoming “old-school”.  As an etiquette expert I teach the value of the written letter and of course, the thank you note when appropriate. I want the people who have helped me throughout my career to know that they matter as human beings not suppliers or vendors or mentors. Every day I write four correspondence cards each to a person who has had an impact in a positive way on my career. Recipients have been people I worked for up to thirty years ago to co-workers and vendors who had my back, taught me something important or who were just pleasant to be around.

I feel that if am going to be a person they do business with in the future, they need to know I appreciate what they have done for me in the past. Many have responded with awe that I remembered them while others have said that they have never received a letter like I wrote and that it meant a lot to them. I have had more referrals and new business as a result. I have also a broader network of friends who know that I appreciate them as people.  They know that I respect what they have done for me because I say “Thank you”.

Disability Etiquette – What You Need To Know with Ellen Shackelford

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette – What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT.

Visit BlogTalkRadio to tune in live, or visit us for the recorded show on demand.Ellen Shackelford - The Lett Group

Cynthia Lett has a conversation with Ellen Shackelford, a prominent Disability Etiquette expert. People with disabilities are often overlooked in various social situations and activities. They face many challenges that oftentimes average people fail to consider. Ellen Shackelford is the author of  Disability Etiquette Matters. The book stresses the importance of proper interaction with people with disabilities. Throughout this book, readers will learn how to address diverse issues in all levels. It contains stories of people living with disabilities, rules, suggestions and advice on how people with disabilities are the best guide in educating the society of matters affecting their everyday lives. From communication issues to marketing concerns, from social situations to social etiquette rules, and other relevant topics, this book provides explanation and clarification on disability etiquette matters.

Ellen has been teaching various groups around the USA about the best practices in handling interactions with others with physical disabilities.  With recent wars bringing home more military participants with physical disabilities  and the fact that October is Disability Awareness Month, this is a subject appropriate for discussion.

Ellen L. Shackelford is a person who has sustained a disability through injury. She is well aware of the many challenges people with disabilities face daily. She also knows people with disabilities are often overlooked in social situations and activities. As founder and president of Connections Access Consulting Services, LLC, she is dedicated to a service, which will enhance the awareness and unconscious injustice of the aging population and citizens with disabilities, so all will be included in social situations.

We invite you to also take a moment to check out the October 2013 Newsletter from Connections Access Consulting Services.

How to Instantly Connect with Anyone

Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on these and other communication tips from the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss.

  • Make people your passion
  • Be interested, not just interesting
  • Be a conscious connector in building positive relationships
  • Boost good feelings in others
  • Communicate with care
  • Engage the interest of others by focusing on their interests
  • Approach each interaction with positive intent
  • Take the initiative to reach out to others first
  • Project a positive presence
  • Be attentive
  • Express empathy
  • Build trust; mean what you say, and say what you mean
  • Adapt how you communicate to best serve what others need
  • Act in ways that make people feel valued
  • Give feedback tactfully and receive it willingly
  • Create a sense of safety and openness
  • Mend misunderstandings
  • Keep an open mind
  • Seek to understand how others see a situation
  • Acknowledge and honor the feelings of others
  • Monitor and master your emotions
  • Hear people out
  • Drop any need to “be right”
  • Let go of grudges
  • Manage difficult interactions with effective strategies
  • · Greet people with a smile
  • · Open your heart when it closes
  • · Seek peace when others don’t
  • · Be responsive to what others want or need
  • · Respect differences
  • · Let words of caring and kindness work magic
  • · Don’t take anyone for granted
  • · Thank people for their help, their time, their service, their
  • thoughtfulness, their caring, and their support
  • · Act as a catalyst to help others get what they want
  • · Praise positive behaviors
  • · Energize the winning spirit
  • · Make the right choices to create desired outcomes
  • · Give people credit for their ideas
  • · Express a dazzling attitude, even when it’s difficult
  • · Resolve conflicts with diplomacy
  • · Build bridges that join; remove walls that separate
  • ·
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    Release negative labels (of yourself or others)

  • · Speak your truth
  • · Accept responsibility; avoid playing the blame game
  • · Forgive others (and yourself) for flubs, faux pas, and foibles
  • · Light the way with laughter
  • · Project a cooperative spirit
  • · Express enthusiasm
  • · Encourage the expression of gifts, talents and personal
  • excellence
  • · Model the behaviors you want others to express
  • · Handle every connection with care and keep them in good
  • repair



Travelers Want Reclining Seats Banned on Airplanes

from…AmericaStrong.comThe Lett Group

October 7, 2013

Nine in ten travelers wanted reclining seats banned or at least restricted to set times on short-haul flights.

We’ve all been there. The moment we forget the seat in front reclines, when suddenly it does. And

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our knees are crushed.

According to the Telegraph, “the vast majority of passengers would rather lose the right to recline than put up with having their table and leg space compromised by someone else.
Results of a poll of 1000 fliers for Skyscanner, a flight search website, found that nine in ten travelers wanted reclining seats banned or at least restricted to set times on short-haul flights.
It also revealed that young female passengers were the most likely to be considerate when reclining. “

So, until then, you can seek seats behind young, female passengers.

The story explains “the results showed that, if reclining seats were an option, 70 per cent of passengers admitted to being selfish and said they would recline while sitting in front of a pregnant woman. Another 80 per cent said they wouldn’t care if the person behind was frail or elderly. “

A separate survey for revealed that more than 60 percent of international cabin crew had witnessed an argument between passengers over reclining seats.

Is Cursing OK in the Workplace?

Page Six has reported that Al Jazeera America has a ban on cursing in the

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newsroom. Cynthia Lett and Larry Mantle of KPCC-Los Angeles discussed whether cursing is ever OK in the

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workplace. Some questions answered are whether people are more lenient toward verbal cursing as opposed to curing in email. Also, is cursing more tolerable when it’s not directed at a particular person but at a situation.

Listen here: Cursing-at-work