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Arnold Sanow

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10 Oct

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by
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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

06 Aug

Posted at 21:01h in Arnold Sanow, Bullying, Civility, Comment Etiquette, Communications, conversation, Courtesy, leadership, recommendations, soft skills by
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Certain words and phrases block connections cold and at the same time can make people steaming mad.  Here are some tips on language, words and phrases to avoid: You - If you tell someone "You did this" or "You did that" people get defensive. This is especially...

02 Feb

Posted at 11:31h in Arnold Sanow, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Diplomacy, etiquette, Expert, first impression, greetings, manners, networking, soft skills, The Lett Group, Training by
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The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A...

29 Oct

Posted at 11:42h in Arnold Sanow, Books by Cynthia Lett, business etiquette, Civility, conversation, Courtesy, etiquette, Expert, first impression, leadership, manners, networking, Training by
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By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

25 Oct

Posted at 14:55h in Arnold Sanow, Books by Cynthia Lett, business etiquette, Civility, conversation, Courtesy, etiquette, Expert, first impression, getting a job, greetings, Interviewing, keeping your job, leadership, manners, media coverage of etiquette, networking, recommendations, soft skills, The Lett Group, Training by
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by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...